Gave away a code, typed your credentials on a fake site or saw a transaction you don’t recognise? There’s no shame in it: these scams fool everyone. What matters is acting quickly, in this order.
1. Cut off access to your money
Call Algérie Poste’s customer centre on 1530 and ask to block your Edahabia card. Do this first.
2. Change your credentials
From the official app or the site ending with poste.dz, change your BaridiMob / ECCP password. If you use the same password elsewhere (email, Facebook), change it there too.
3. If you installed a file sent by message
Uninstall the suspicious app, run an antivirus scan and, if in doubt, have the phone checked by a professional. Until then, don’t open payment apps on that device.
4. Keep all the evidence
Delete nothing. Take screenshots of the messages, the scammer’s number, the site address, the profile and your transactions, with dates.
5. Report it
- Police (DGSN): hotline 1548
- National Gendarmerie: hotline 1055 or the ppgn.mdn.dz portal
Then go to your nearest police station or gendarmerie brigade with your evidence to find out how to file a complaint.
6. Warn your contacts
If your Facebook or WhatsApp was hacked, the scammer will message your contacts asking for money. Warn them another way.
Beware of the second scam
Scammers contact victims again promising to recover their money for a fee. That’s another scam. Don’t pay anyone for this.
Check an address
Paste a suspicious link to our assistant Plexy and it will point out the warning signs, then report the site. If your company was hit, our team can audit and secure your systems.